I have a confession... Rescheduling appointments is not my favorite responsibility as an assistant. It is just never fun to call someone and let them know that unfortunately a conflict has arisen and the lunch you have been trying to coordinate for the last couple of weeks will now have to wait a few more days. Luckily, I don't have to do this too often, but when I do I just don't love it. It would just be easier if every appointment happened on time for the allotted amount of time on the day it was scheduled for. But life happens and conflicts come up.
Okay, another confession, while I am on a roll: Every now and then I have an email that requires a well thought out and extensive reply, and I get discouraged when I spend a lot of time working on it, and finally get it sent, only to see the person respond within five minutes. Could they give me a few moments to enjoy the cleaned out inbox? Just one day where emails don't pop up every ten minutes.
As I was ranting to a co-worker during one of my selfish whiny moments (that NEVER happens...), she said something to me that slapped me straight in the face. It was one of those short phrases that make a great impact--- like when I blab at my husband for ten minutes straight and then finally take a breath and after a moment of silence in our argument I lash out with, "well, don't you have anything to say??" and he quietly and ever so sweetly cuts me to the core with one short but convicting question of "are you finished?"----my co-worker kindly listened to me complain about another rescheduled appointment and an overly excited email responder. Then after a brief pause, she looked at me and said "that's kind of your job".
Ouch, but true. That IS my job. That's why I am an assistant. I take care of the details of the day, the appointments and the emails. These appointments are set and reset and reset again, so that my leader can make time for people. The lunch will happen, but it may need to wait so that he can minister to a family that just lost a loved one, or visit the hospital of a sick cancer patient. The event debrief may have to be pushed back while he meets with a business leader that ends up going long so they can discuss the vision of a new campus plant or giving resources for holiday outreaches. Each meeting is important because each meeting is with a person who is cared about deeply by God and we need to make time to listen to them.
And those emails. Thank God for those emails. The emails are people, families with needs, individuals with questions, church members with testimonies. I am honored when I get to play a small part in helping my pastor respond to these people, care for their needs, minister to their families, and celebrate their testimonies.
So when you get frustrated about that email or have to make that phone call to schedule the appointment again, take a moment, breathe, then put on your big kid pants and get it done. That's kind of your job. And it's a great job to have.
Your Turn: What task isn't your favorite part of the job? How do you get over your feelings to get it done?