The guest speaker at our last staff development made a statement that struck a chord with me. You know those phrases that you want yell "Amen!" or tweet to your social media strangers.
The phrase was, "If you fake it till you make it, you will never make it." So true!
In assisting, we can't afford to fake it. One way how not to fake it is by being honest in our answers. The words "I don't know" need to run smoothly off our lips.
I am getting real here (and yes, my boss reads this blog), but more times than I care to admit, he has asked me a question to which I hastily gave a "pretty close to true", "the last I heard", or "vague but acceptable" response. Without fail, he would ask a follow up question or doubt the accuracy of my response to the point that it would expose the fact that I didn't know the full, complete, or most current information. Every time I wondered why my pride needed so badly to give an answer--as wrong as it was-- when a simple "I don't know, but I will find out" would do.
It is vital that we tell our leaders the whole, exact, and up-to-date details. We should always do our best to find out all the information, but when we don't know let's give ourselves the grace and them the decency of an honest response.... and then go get the answer.
Please don't glaze over those last six words. This is the part that makes all the difference. Once we have taken the first step to admit "I don't know", we need to follow though by finding out the answer. Do whatever it takes to get the correct information and return to them with it. This speaks volumes about how we take initiative, our problem solving skills, and most importantly how we correct our mistakes. As my boss has taught me, "Sometimes you win and sometimes you learn. As long as you learn, you never lose!"
So repeat after me, "I don't know. I will go find out."
See, that wasn't so hard, was it?